SHIPPING & RETURNS
Shipping Policy
Welcome to the Alexander Smith Online Store!
We offer free shipping on all orders over $50. For orders under $50, we charge a flat rate of $5. We strive to process all orders within 1-2 business days, and you can expect to receive your order within 5-7 business days.
We take great care in packaging your items to ensure they arrive in perfect condition. If for any reason you are unsatisfied with your order, please reach out to us at support@alexandersmith.com and we will do our best to make it right.
Thank you for choosing Alexander Smith!
Return & Exchange Policy
At Alexander Smith, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges within 30 days of purchase.
To initiate a return or exchange, please contact us at support@alexandersmith.com. Please note that the item must be in its original condition and packaging. We will provide you with a prepaid shipping label to send the item back to us. Once we receive the item, we will process your refund or exchange.
If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for shopping with Alexander Smith!